Case Study
Driving Growth Through Leadership:
Couriers Please' Post-Acquisition Journey
Strategic Leadership Refresh
Following the acquisition of Couriers Please by SingPost, the world’s fourth-largest logistics provider, the company embarked on a rapid growth journey, expanding significantly in both scale and capability. As part of this strategic shift, it became clear that the executive leadership team needed to be strengthened to effectively support the CEO, Richard Thame, in navigating this ambitious expansion within the Australian market.
CHALLENGE
Scaling Leadership to Drive Inorganic Growth
With the acquisition accelerating Couriers Please’s inorganic growth trajectory, the existing leadership team required additional capability to support this transformation. The goal was to find executives who not only possessed the technical expertise and industry experience necessary to drive operational efficiency but also had the strategic foresight to lead in an increasingly competitive logistics sector. The challenge lay in identifying and placing individuals who could complement Richard Thame’s leadership style while bringing fresh perspectives to help scale the business.
OUR SOLUTION
Strategic Leadership Refresh
Pacific Talent Partners was engaged to conduct three separate executive search processes to refresh and rebuild the leadership team around the CEO. Our approach focused on finding leaders who could drive both operational excellence and innovation, while ensuring a strong cultural fit within the organization. Through our targeted search strategy, we successfully placed a team of high-caliber executives with a diverse mix of skills, enabling Couriers Please to execute its growth strategy effectively.
OUTCOME
Doubling Revenue and Gaining Market Share
With the new executive leadership team in place, Couriers Please was able to rapidly scale its operations, doubling its revenue and significantly increasing its market share within the logistics industry. The refreshed leadership team, alongside CEO Richard Thame, drove operational improvements, expanded service offerings, and capitalized on new growth opportunities, positioning Couriers Please as a leader in the local market.
IMPACT
Leadership Transformation Driving Business Success
The leadership transformation at Couriers Please is a testament to the power of strategic talent acquisition in driving business outcomes. By placing executives with the right blend of skills, experience, and leadership qualities, Pacific Talent Partners played a key role in enabling Couriers Please to achieve its growth ambitions following the acquisition by SingPost.